Your Dependable Source for Food Processing Equipment Solutions
Contact Us
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Design
- New Product Development: Our company develops equipment with innovative functions tailored to market demands.
- Product Solution Testing: Clients provide their formula, and we conduct machine trials to demonstrate the effectiveness, ensuring that our machinery meets their production requirements.
- Product Process Optimization:
1. Assist clients in refining their food processing formulations.
2. Upgrade equipment to meet clients’ product specifications, enhancing overall product quality and production efficiency. - Hiwell Machinery features a team of experienced pre-sales consultants who offer customized, professional solutions for meat, seafood, vegetable, and ready-to-eat meal processing based on your specific needs.
Trials
- We have a dedicated trial workshop where we can remotely test formulas for clients.
- Sales representatives can recommend suitable production lines based on the client's process, provide on-site explanations of equipment applications, and address any client issues.
- After-sales personnel can remotely assist clients with equipment issues from the trial workshop.
Installation and Commissioning
Hiwell Machinery has an efficient and professional service team. They are well-versed in equipment operation principles, familiar with food production processes, and knowledgeable about the critical control points in the food industry. During installation and commissioning, they can provide comprehensive planning for equipment and production line layout, parameter settings, and process optimization.
Maintenance Services
- Professional and Satisfactory Service, Comprehensive and Rapid Support: We ensure that our clients receive professional and prompt assistance.
- Remote Problem Solving: Minor issues during production are typically resolved remotely via phone, video, or other online methods.
- On-site Service Engineers: For issues that cannot be resolved remotely, we quickly dispatch service engineers to the site to address and fix equipment malfunctions.
Upgrades and Modifications
As the industry evolves and new expectations arise, we are committed to optimizing and upgrading your equipment. We enhance performance and reliability, extend the equipment's lifespan, and reduce operational costs.
Wear Parts
We always add one more set of wear parts with the delivery of your ordered food equipment. If more is needed afterwards, delivery will be arranged within 3 working days.
Warranty
Our food machines are endowed with 1 year warranty. We will work side by side with you to solve any quality issues within warranty time. If necessary, free on-site maintenance services are available. Moreover, we will call for feedback at regular intervals within warranty time, so as to ensure your satisfaction.
Training
After purchasing, our technicians will offer installation and commissioning services. During this period of time, comprehensive training will be given to your operators for better machine operation and maintenance.
